Shipping Policy

Shipping Rates

The threshold is calculated after merchandise discounts and before shipping and taxes. Available options and final charges appear at checkout.

Processing Before Shipment

Allow 5–10 business days to process an order before shipment. Business days exclude weekends and relevant public holidays. If an order cannot be fulfilled, we will contact you to explain the available resolution rather than treating a payment confirmation as proof of dispatch.

Transit After Shipment

Standard transportation is estimated at 10–15 business days after dispatch. Processing and transit are consecutive periods and must be added together: standard arrival is estimated at 15–25 business days in total. These are estimates, not guaranteed arrival dates. Expedited shipping costs $7.99, but we do not promise an unconfirmed delivery window.

Preparation and transport are separate

Tracking & Updates

When tracking information is available for your shipment, it will be provided through the order’s shipment notification. Carrier scans may take time to appear. Contact us if a tracking status stops updating or appears inconsistent; do not assume that a missing scan proves delivery or loss.

Address Changes & Cancellation

Check your delivery details before checkout. Email us promptly to request a correction or cancellation before dispatch. A request is not confirmed until we reply. Once shipped, rerouting may be unavailable and additional carrier costs may apply where agreed.

Delays, Damage & Missing Parcels

Carrier capacity, holidays, customs processing and events outside normal operations can extend an estimate. For damage, wrong items or suspected loss, email your order number and relevant details or photos. Keep packaging where practical so the issue can be assessed. We will investigate and arrange an appropriate resolution according to the circumstances and applicable consumer rights.

Taxes, Duties & Delivery Eligibility

Taxes or duties may apply according to the destination and are not included unless explicitly shown at checkout. Any charges collected at checkout will be displayed there; do not assume that all possible import charges have been prepaid. If a delivery address is unsupported, checkout may not offer a shipping option. Contact us before ordering if destination eligibility is unclear.

Questions

Email service@yootruaps.com with your order number. See our Return Policy and Order Changes & Cancellations page for related steps.