Return Policy

Eligibility

For a change-of-mind return, keep the item unused, clean and in its original condition, with original packaging where reasonably available. Please provide proof of purchase. We assess condition proportionately; inspection necessary to assess a product and rights relating to defective or misdescribed goods remain subject to applicable law. Do not assume a blanket hygiene exclusion that was not disclosed and legally applicable at purchase.

How to Request a Return

• Email your order number, checkout email, the item and reason for the request within 30 days of receipt.
• Wait for return authorisation and any relevant packing or postal instructions before dispatch.
• Pack the item appropriately and use a traceable return method where practical. Keep proof of postage.

Return Address

Shanghai Zhuangti Technology Co., Ltd.
Attention: Yootruaps Returns / Ma Hubing
J, 4th Floor, Building 36, No. 70 Bole Road, Jiading Town, Jiading District, Shanghai, China
Contact: service@yootruaps.com
This is the company and default return address. Do not send returns to the separately listed Hong Kong operating address unless we expressly instruct you in writing.

Who Pays Return Postage?

For personal-preference or change-of-mind returns, the buyer pays return postage. For damaged, defective, incorrect or misdescribed items, contact us so we can assess the case and arrange the appropriate return-cost treatment and remedy under applicable law. Do not pay to send a problem item internationally without first requesting instructions.

Damage or Incorrect Items

Inspect your order on receipt and contact us with your order number and a description of the issue. Photos can help but are not a waiver of your legal rights. Keep the item and packaging where practical until we provide instructions. Reporting promptly helps investigation; the 30-day voluntary period does not extinguish statutory remedies.

Refund Timing & Method

After receiving the returned item, we inspect it and process an approved refund within 10 business days, or sooner where applicable law requires. Refunds are sent to the original payment method. Your bank or payment provider may take additional time to post the credit. We will explain any refusal or adjustment rather than silently deducting an undisclosed fee.

Shipping Charges, Exchanges & Cancellations

For voluntary change-of-mind returns, original shipping charges are generally not refundable unless required by law or agreed for your case. Mandatory remedies may require different treatment. We do not promise automatic exchanges; contact us to discuss availability or a return and new order. Cancellation before dispatch is handled on the Order Changes & Cancellations page.

Your Mandatory Rights

Nothing in this policy limits rights relating to faulty, unsafe or misdescribed goods, or other non-waivable rights under the laws that apply to your purchase. Where those rights require a different process, deadline or remedy, the applicable legal requirement takes priority.